Last updated: August 6, 2026
At Mielle, we want you to shop with confidence. We offer a 30-Day Money-Back Guarantee: if you are not satisfied with your purchase for any reason, you have 30 days from the day you receive your order to request a return and a refund.
Eligibility for Returns
To keep the process quick and smooth, please note:
- A return request must be approved by our customer service team before sending the item back.
- Photos and/or videos may be requested, especially for damaged or defective items.
Return Process
To request a return, contact us at contact@trymielle.com with the following:
- Your order number
- The reason for the return
- Photos or videos if the product is damaged or defective
Once approved, we will provide the return address by email.
Refunds
After we receive and inspect your returned item, we will notify you of approval or rejection. If approved, your refund will be processed automatically to your original payment method within 3-10 business days. Please note that banking or payment-processing times may delay the display of your refund.
If you don't see the refund after 14 business days, contact us at contact@trymielle.com.
Return Shipping Costs
Customers are responsible for return shipping costs. If the product arrives damaged, defective, or due to an error on our part, return shipping will be covered by us.
Order Cancellations
You may request the cancellation or modification of an order by contacting us at contact@trymielle.com as soon as possible after purchase. If your order has not yet been dispatched, we will cancel it and issue a full refund. Once an order has been dispatched, it can no longer be cancelled, but you may return it under this policy.
Contact
For any question about a return, a refund, or the status of your order, contact us at contact@trymielle.com or through the contact form on www.trymielle.com. Our customer service team typically responds within 24 business hours.